Presented by Greg Billings, Steinway Piano Gallery of Naples

Join Greg Billings as he demonstrates the difference between being a salesperson and being a “customer whisperer”! Learn more about how your customers experience your store and the buying process. In this fascinating session, Greg shares the latest insights on how customers make decisions, and offers practical applications so you can confidently guide your customer through the decision-making process. This session promises to set the stage for a new retail understanding and help you and your customers achieve the best retail experience.