Today’s customers want what they want, when they want it and how they want it. Competition has never been greater and having the ability to compete and deliver in a down market has never been more demanding.

This workshop will explore and demonstrate proven techniques and best practices that can increase sales, profits and customer satisfaction. Attendees can expect to learn new ways of handling customers' objections around price, out-of-stock items, giving prices on the phone and addressing the Internet buyer.