Test your knowledge

Test Your Selling Chops

This tests your comprehension of the "Participative Selling for the Music Retailer" course. Good Luck!

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The Sale After the Sale thumbnail

The Sale After the Sale

It is important to let your customers know that you are as concerned about them after the sale as you were before...

Social Media—Dealing with Negative Posts About Your Business thumbnail

Social Media—Dealing with Negative Posts About Your Business

It can be a great feeling when people sing your praises in their...

Finding More Customers and Capital in a Continually Changing Economy

Whether in good times or bad, businesses need access to two important...
Telephone Tactics thumbnail

Telephone Tactics

The goal of using the phone should be to build relationships with your customers in order to bring them into your...

Sales

Participative Selling for Music Retailers thumbnail

Participative Selling for Music Retailers

George Hines, owner of George's Music Stores, Inc., provides valuable tips and insights through these sales training materials, videos and...

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15 Ideas To Train Your Sales Staff in 10 Minutes a Day thumbnail

15 Ideas To Train Your Sales Staff in 10 Minutes a Day

In this session, Bob Popyk will show you how to take just a few minutes each day to train your sales staff on prospecting, closing, handling incoming...
3 Concepts of the Participative Selling Method for Music Retailers thumbnail

3 Concepts of the Participative Selling Method for Music Retailers

Listen as George Hines, President of George's Music Stores, Inc., discusses the three key concepts of the Participative Selling method for...
Participative Selling for Music Retailers, Part 3:  Establishing Purpose and Qualifying Needs (NS09 Live Session) thumbnail

Participative Selling for Music Retailers, Part 3: Establishing Purpose and Qualifying Needs (NS09 Live Session)

It's easy to make assumptions about customers.  Sometimes we fail to address the real reason why a customer visits our store.  Establishing...
Seeking Referrals and Word of Mouth (Live Session) thumbnail

Seeking Referrals and Word of Mouth (Live Session)

People will buy from the people who meet their expectations. Don’t measure the value of your customer by the one purchase they make today....

Participative Selling for Music Retailers, Part 5: Processing Objections & Closing the Sale (NS09 Live Session) thumbnail

Participative Selling for Music Retailers, Part 5: Processing Objections & Closing the Sale (NS09 Live Session)

What happens when your customer says “No”?  Do you take this as a personal rejection?  It is not. Rather, it is an opportunity...

Presenting Products and Creating an Irresistible Choice (Live Session) thumbnail

Presenting Products and Creating an Irresistible Choice (Live Session)

Now that you have built rapport with your customer and have properly qualified their needs, it’s time to present options—your...

Greeting the Customer and Building Rapport (Live Session) thumbnail

Greeting the Customer and Building Rapport (Live Session)

Customers will buy when they feel a sense of trust and connection. In order to establish trust with your customer, you begin by building rapport....

Why Have a Sales Training Program?  (Live Session) thumbnail

Why Have a Sales Training Program? (Live Session)

George Hines, George's Music, Inc., leads a six-part series at the 2009 NAMM Show, entitled Participative Selling for Music...

The Value of Sales Training thumbnail

The Value of Sales Training

In this segment, Kevin Cranley, President of Willis Music Company, talks about how his company has used sales training to create a consistent...

©2010 NAMM, the National Association of Music Merchants