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This tests your comprehension of the "Participative Selling for the Music Retailer" course. Good Luck!
It is important to let your customers know that you are as concerned about them after the sale as you were before...
The goal of using the phone should be to build relationships with your customers in order to bring them into your...
George Hines, owner of George's Music Stores, Inc., provides valuable tips and insights through these sales training materials, videos and...
People will buy from the people who meet their expectations. Don’t measure the value of your customer by the one purchase they make today....
What happens when your customer says “No”? Do you take this as a personal rejection? It is not. Rather, it is an opportunity...
Now that you have built rapport with your customer and have properly qualified their needs, it’s time to present options—your...
Customers will buy when they feel a sense of trust and connection. In order to establish trust with your customer, you begin by building rapport....
George Hines, George's Music, Inc., leads a six-part series at the 2009 NAMM Show, entitled Participative Selling for Music...
In this segment, Kevin Cranley, President of Willis Music Company, talks about how his company has used sales training to create a consistent...
©2010 NAMM, the National Association of Music Merchants
