It is important to let your customers know that you are as concerned about them after the sale as you were before the sale.  Assure them that...

George Hines, owner of George's Music Stores, Inc., provides valuable tips and insights through these sales training materials, videos and...

This is the customer's first contact, both with the store and with an individual Sales Associate.  There should be an initial greeting...

Why have a selling method?  Using a selling method ensures consistency in delivering quality sales and service to the consumer.  As in any...