Arizona

Fred Allard has been passionate about music making since he began playing guitar in the 8th grade. As a teen he worked for Milano’s Music Center in Mesa, Arizona in the mid 1960s. Fred worked for the music store for over eight years working his way up from salesman on the floor to manager of one...
Leslie Faltin earned a degree the University of Arizona in chemistry with a minor in mathematics and physics. She was selling radiation therapy equipment in Bellflower, California with a career in science before her.  That was, until she met Michael Faltin, who had just finished his degree in music...
Michael Faltin wanted to discuss his views on customer service during his NAMM Oral History interview.  The interview took place at the NAMM Show in 2016, when his store was awarded the “Best Customer Service” honor.  Michael made the point that with such a large effort in marketing and social...
Bob Harrison tells many stories of his father and aunt working in music retail when he was a child. His aunt, Mary L. Spence, owned a store with her name on it in Plainview, Texas. She was a pioneer in the music industry as well as in business. Bob's father, Nolan, ran her store when Aunt Mary died...
Ziggy Haspod joined his brother-in-law in running a small music store before working for The Music Stand in Tucson, Arizona.  It was at that store where Ziggy met with many traveling sales reps and was introduced to the idea of selling products to music stores around the country.  He soon had...
Matt Milldebrandt feels privileged to play a pivotal role in bringing a child their first musical instrument.  Matt had desires to become a band director in his youth and found his long career at Milano Music to be just as satisfying in terms of his role in encouraging music within the lives of...
Tom Miller began his career in the piano business at Jordan Kitts Music in Bethesda, Maryland in 1976. His father had purchased a Hammond organ from the same company in 1960, and at age 6 Tom started music lessons. Tom began working on the manufacturing side of the industry in 1977, first as an...
Jim Minch purchased his first musical instrument at Milano Music having no idea as a child that he would spend his entire career with the store.  The Mesa, Arizona based company, which was formed in 1946, had seven locations at one point throughout the state.  Jim specialized in the guitar and amp...
Kenny O’Brien is the president of Music & Arts, a retail store chain that his father, Ken O’Brian, established. Kenny oversees the stores, which focuses on school music and print and has locations in 18 states including Arizona to Delaware to Ohio and Texas. Kenny is proud that he continues, as...