Arizona

Jim Minch purchased his first musical instrument at Milano Music having no idea as a child that he would spend his entire career with the store.  The Mesa, Arizona based company, which was formed in 1946, had seven locations at one point throughout the state.  Jim specialized in the guitar and amp...
Leslie Faltin earned a degree the University of Arizona in chemistry with a minor in mathematics and physics. She was selling radiation therapy equipment in Bellflower, California with a career in science before her.  That was, until she met Michael Faltin, who had just finished his degree in music...
Michael Faltin wanted to discuss his views on customer service during his NAMM Oral History interview.  The interview took place at the NAMM Show in 2016, when his store was awarded the “Best Customer Service” honor.  Michael made the point that with such a large effort in marketing and social...
Ziggy Haspod joined his brother-in-law in running a small music store before working for The Music Stand in Tucson, Arizona.  It was at that store where Ziggy met with many traveling sales reps and was introduced to the idea of selling products to music stores around the country.  He soon had...
Kenny O’Brien is the president of Music & Arts, a retail store chain that his father, Ken O’Brian, established. Kenny oversees the stores, which focuses on school music and print and has locations in 18 states including Arizona to Delaware to Ohio and Texas. Kenny is proud that he continues, as...
Fred Allard has been passionate about music making since he began playing guitar in the 8th grade. As a teen he worked for Milano’s Music Center in Mesa, Arizona in the mid 1960s. Fred worked for the music store for over eight years working his way up from salesman on the floor to manager of one of...

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