Show Information & Policies

Cleaning

Booth cleaning is not included with your booth package. If you need your booth vacuumed prior to show opening, you must order cleaning service provided by Freeman. Order online to receive additional discount pricing.

Food & Beverage Service

Aramark is the exclusive food and beverage caterer for the Anaheim Convention Center.  All food and beverage must be ordered through them.  Alcohol is prohibited on the show floor during move-in and move-out. If you would like to order catering for your booth, please refer to the Booth Catering Form in the manual under "Order Show Products and Services". You may also call (714)765-8800. The Anaheim Convention Center also offers express ordering service for small meal services.  Avoid the lines: these meals can be delivered to your booth or picked up at a concession location. www.ACCeats.com

Booth Occupancy

Your booth must be staffed and open for business during show hours. You may not dismantle your booth prior to show close.  Failure to adhere to these rules may result in a fine and/or losing priority status at future NAMM shows.

Booth Packages

Standard Exhibit Booth Includes:

  • (1) Standard booth ID sign

    • Provided for booths up to 400 sq. ft. – Includes company name, booth number, city and state

  • 8’ high back drape and 3' high side drape. Drape color is black. Halls A - E, aisle carpet is black and white tuxedo. Levels 2 & 3 of the ACC are carpeted with blue & green. Levels 1 & 2 of the ACC North are carpeted with blue & black. 

  • On target, boxed or crated, show site material handling up to 1000 lbs. per 100 square feet. Review the ‘Quick Facts’ portion in Freeman Online for exact details regarding overtime stipulations with this drayage package.

Not Included:

  • Floor Covering or Carpet – This is required for all exhibitors. Exhibitor may provide their own flooring.  Non-compliance will affect future booth assignment and NAMM will order carpet from Freeman on exhibitor’s behalf and exhibitor will be billed accordingly.  NAMM Show aisle carpet is Tuxedo and drape is black.
  • Electrical

  • Booth Furnishings

  • Booth Cleaning

  • Any additional services/booth construction

Small Booth (5 ft. x 10 ft.) Includes: 

  • (1) Standard booth ID sign

    •  Includes company name, booth number, city and state

  • 8’ high back drape and 3' high side drape. Drape color is black. Halls A - E, aisle carpet is black and white tuxedo. Levels 2 & 3 of the ACC are carpeted with blue & green. Levels 1 & 2 of the ACC North are carpeted with blue & black. 

  • Gray booth carpet

  • (1) 4' black draped table

  • On target, boxed or crated, show site material handling up to 500 lbs. Review the ‘Quick Facts’ portion in Freeman Online for exact details regarding overtime stipulations with this drayage package.

Not Included:

  • Electrical

  • Other Booth Furnishings

  • Booth Cleaning

  • Any additional services/booth construction

Booth Regulations

Exhibitors must follow the booth regulations set forth in this exhibitor service manual, making note of all height and construction information. Booth designs that do not comply with NAMM’s booth display rules and regulations must be approved by Fire Marshal, Structural Engineer, and NAMM. Booth variance requests must be submitted no later than December 6, 2019. NAMM management will review each request on a case by case basis. Submissions are not a guarantee of approval. Approvals are only valid for the 2020 NAMM Show only.

Business Center

There is not a business center located within the Anaheim Convention Center, however there are business centers with printing, copying & faxing capabilities at the Hilton and Marriott hotels.

Children

NAMM Member companies may register family members under the age of 18.  Underage attendees must be accompanied at all times by their parent/legal guardian and are only permitted on the show floor during show hours.  No exceptions will be made during move-in and move-out and no baby strollers and/or joggers will be permitted on the show floor.

Clean Aisle Policy

To improve safety, efficiency and easy navigation of the aisles, NAMM requires that exhibit crates and bins be emptied of their content and tagged with empty labels by Tuesday, January 14th, by 5:00pm.  Cartons with product and other product-related materials may be kept in the booth for exhibit merchandising until Wednesday, January 15th at 5:00pm. Cardboard boxes may not be stored behind booth or drape.

Demonstrations

Refer to the Sound and Demonstration Policy here.

Early Exhibitor/Buyer Appointments

Exhibitors are allowed to escort Buyers to their booth for early morning meetings on show days from 8:00am – 10:00am.  All parties must have a badge with photo ID’s and must stay within their booth space.  For meetings involving more than five buyers, exhibitors must make special arrangements with NAMM’s Trade Show Sales Team by contacting tradeshowsales@namm.org.

Exhibitor Appointed Contractor (EAC)

EAC’s include, but are not limited to installation and dismantle contractors, booth designers and builders, non-official florists, furniture suppliers, piano movers, laborers or any individual who is not a full-time employee of your company. All EAC’s must adhere to local union jurisdictions. If using an EAC, Exhibitors must submit an EAC application form to NAMM no later than December 6, 2019.

IMPORTANT: All Exhibitors are responsible for ensuring that any EAC’s they hire and bring into the show have the proper insurance. For insurance requirements are located on the NAMM Exhibitor Dashboard.

Exhibit Hall

The Anaheim Convention Center is located at 1850 West Street, Anaheim, CA  92802

Electrical

Electrical is not included with your booth package. You may order electrical for your booth through Freeman. Plan ahead and order before December 21st to receive discounted pricing. In order to accommodate on-site orders, electrical boxes will be dropped behind every booth no matter what. If you choose to plug in to this, please know that an audit will be completed at the show and you will be billed the on-site price. 

Exhibit Space Payment

Exhibitors with outstanding exhibit space payments will not be permitted to set-up.  Exhibitors are responsible for assuring that their exhibit space has been paid in full prior to the show.  The booth payment deadline is October 16, 2019.

Freight Shipping Addresses

Advance Warehouse

Will receive Dec. 3, 2019 – Dec. 31, 2019 (except Dec. 23, 26 and Jan. 1)

[Exhibiting Company Name]
The NAMM Show 2020
Booth#________
C/o Freeman
3454 E Miraloma Ave
Anaheim, CA  92806

Show site Shipping Address

Refer to Freight Target Move-in Map for date and time

[Exhibiting Company Name]
The NAMM Show 2020
Booth#________
C/o Freeman
Anaheim Convention Center
1850 West Street
Anaheim, CA  92802

Hand-Carry/POV

Exhibitors can hand-carry their product if it can be done in one trip without the aid of mechanical devices.  A POV, or privately owned vehicle, is considered to be any vehicle that is primarily designed to transport passengers, not cargo or freight.  POVs may access the unloading lot from West Street. 

Hours of Operation:

Tuesday, January 14             10:00am to 4:30pm
Wednesday, January 15        8:00am – 5:00pm
Sunday, January 16               6:01pm – 9:00pm

Refer to the Freight Target Plan and Marshaling Yard information in this manual for more information on hand-carry and POV (personally owned vehicle) instructions.

Hazing

The use of atmospheric effects requires approval from the Anaheim Convention Center and NAMM and additional fire watch will be required. Please complete the Atmospheric Effects & Demonstration Form no later than December 13, 2019.  Submissions are not a guarantee of approval.

Inflatables & Balloons

Inflatables and balloons are not permitted in the Anaheim Convention Center without prior written approval. Please complete the Booth Variance Request Form no later than December 6, 2019. Submissions are not a guarantee of approval.

Insurance

Proof of insurance for the show is mandatory.  NAMM does not provide any type of insurance coverage for the property and/or personnel of exhibiting companies (see booth space contract).  Exhibitors must maintain insurance that meets the requirements outlined on the Exhibitor Dashboard and on your booth space contract.  If you already have compliant coverage through your own provider, make sure to email COI to sales@rainprotection.net and bring a copy of the certificate with you to the show.  If you do not have coverage, it can easily be secured through Rainprotection at a negotiated rate provided to NAMM Exhibitors. Please visit our Insurance Requirements page for exhibitor insurance guidelines and options.

Labor

If your exhibit preparation, installation or dismantling requires more than one hour and/or power tools, you must use union personnel supplied through Freeman.  Exhibitors may set up their own product.  See Union Regulations in the Freeman Forms for more details.

Laser Regulations & Light Protection

The projection of light or laser in any form onto any part of the building or other exhibits must be pre-approved by NAMM. Flashing or neon-lit signs or electronic displays or sound-emitting devices must be constructed or controlled in a manner that will not interfere with or constitute a nuisance to other Exhibitors or attendees. Please review the Laser Regulations for important laser information and resources. For questions, please contact Will Calhoun at william.calhoun@fda.hhs.gov.

Late Set-up

All booths must be set by 5:00pm on Wednesday, January 15, 2020.  Exceptions must be approved by the NAMM Floor Management staff, as emergency medical technicians must be present in the building.  If you are unable to stay within the booth set-up times, alert show management immediately either pre-show or on-site at the Exhibitor Help Desk, located within your specific hall. Floor managers will be mainting the hall during set-up days/hours and can answer any questions regarding this policy.

Marshaling Yard

Located at TBD
Phone: 714-254-3400

**All van lines and common carriers must check in at the Freeman Marshaling Yard.**

Piano Move-in/Out

All Exhibitors bringing in and assembling pianos should work with licensed piano movers.  Piano movers are considered an EAC; therefore Exhibitors must complete the online EAC Submission Form.  The EAC must also obtain the required insurance outlined on this form. NOTE: Freeman will not move pianos in or out of the facility.

Performances

Refer to the Sound Policy here. Performances are not allowed in booth space. Submit performance requests to mailto:bands@namm.org by September 30, 2019 at 5pm.

Product Giveaway/No Over The Counter Transactions

NAMM is a trade-only event. With the exception of giveaways and samples, all over-the-counter transactions (cash, check or credit card) involve the collection of associated taxes and may not take place at The NAMM Show. Only business orders for future delivery are promoted on show site.

Product Removal

Material Release Passes are required for attendees to carry items off the show floor during show hours. This includes removing an instrument or other product off the show floor by a person other than the exhibiting company staff. Passes may be obtained at any Info Spot on the show floor, as well as the NAMM Show Office. Exhibiting companies may remove product from the show floor during show hours provided the product matches the brand name on the badge and a corresponding photo ID is provided. Over-the-counter cash/credit card transactions are prohibited.

Promotional Distribution

Distribution of any printed materials, samples or other articles shall be restricted to the exhibitor’s contracted space.  Signs or advertising devices shall not be displayed outside of exhibitor’s own space.  If you have any questions relating to this subject or would like more information on outside advertising, please contact your NAMM Account Representative.

Retailer Freight Pick-up

Retailers picking up material at close of show will be treated as any other carrier.  Exhibitors must have product labeled, packed and ready to ship with a completed MHA (Bill of Lading) returned to the Freeman Service Desk when authorizing freight release to retailers.  Retailers must check in at the marshaling yard and will be directed to the dock area when the Exhibitor’s shipment is packed and ready.  Non-Exhibitors and minors are not allowed on the show floor during move-out.

Security

NAMM makes every effort to provide protection for Exhibitors' merchandise and displays. Perimeter guard service on a 24-hour basis to include move-in, show days and move-out is put in place.  While these measures are implemented to safeguard exhibitors, neither NAMM Show Management, the Anaheim Convention Center, security contractor, drayage contractor, decorator, nor any of their officers, agents or employees assumes any responsibility for property, loss or theft.  Exhibitors may order booth security, such as an overnight guard, see the Security Order Form in the exhibitor service manual.

Shuttles

The ART (Anaheim Resort Transportation) is provided complimentary for Red & Blue Badge-holders and will operate daily, January 16-19, 2020, every 20 minutes. ART schedule, passes for purchase and hotel pick-up locations can be found on the Exhibitor Dashboard under Hotel & Travel Information.

Smoking

Smoking is strictly prohibited inside the Anaheim Convention Center exhibit hall, lobbies, meeting rooms during move-in, move-out, and all show days.

Sound & Demonstration Policy

The Show Floor Sound & Demonstration policy must be adhered to and will be enforced by NAMM at all times throughout the show. Sound levels may not exceed 85 decibels as determined by the Summer NAMM Floor Management Team. Demonstrations may not exceed 2 minutes, impeded aisle space or cause disruption to neighboring booths. Please carefully review the Show Floor Sound & Demonstration Policy page for additional information.

Stickers

Any exhibitor placing stickers on NAMM signage or the Anaheim Convention Center property will be charged accordingly for the defacement of the property.

Storage

Fire regulations prohibit storing product, literature, empty packing containers or packing materials behind back drapes or under draped tables.  In most cases, however, Exhibitors may store a limited supply of literature or product appropriately within the booth area, so long as these items do not impede access to utility services, create a safety problem or look unsightly. Cardboard boxes are strictly prohibited from being stored behind booths.

Telephone & Internet Services

Order Telephone and Internet Services for your booth online through the Smart City. Plan ahead and order before the deadline to receive discount pricing. Please note, telephone and internet services are not included with your booth package.

Use of Aisles and Common Areas

In the interest of safety and aesthetics and to prevent congestion in common areas, Exhibitors must limit and confine activities, solicitation efforts and the distribution of promotional materials, products, literature and displays to the confines of their contracted space.