Shep Hyken is a customer service and experience expert and the chief amazement officer of Shepard Presentations. He is a New York Times and Wall Street Journal bestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. In 1983 Shep founded Shepard Presentations working with companies and organizations who want to build loyal relationships with their customers and employees. Since then has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Shep’s most requested programs focus on customer service, customer loyalty, internal service, customer relations and the customer experience. He is known for his high-energy presentations which combine important information with entertainment, creating exciting programs for his audiences.