Improve Customer Experience With NAMM U
At Summer NAMM, Shep Hyken, New York Times bestselling author and customer service expert, will be presenting a special NAMM U Breakfast Session on the customer experience.
In our modern age of disruption, customers expect world-class convenience and a frictionless experience in every economic interaction. On Friday, July 19, Hyken will share six compelling strategies for creating convenience in the buying journey, sourced from his groundbreaking new book, The Convenience Revolution. These actionable tools will help you walk away from Nashville with new ideas to revolutionize your retail offerings.