January 23, 2019 · 8:30 am–4:00 pm · Anaheim Hilton, Level 2

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An all-day immersion into new trends, innovations and strategies to transform your business

Retail is evolving at an unprecedented speed. Are you and your team keeping up with current and future trends? Do you want to harness new opportunities to transform your business in today’s tech era? Are you ready to start future-proofing your music store for tomorrow? The 2019 NAMM Show presents the inaugural Retail Innovation Summit: a future-forward NAMM U educational experience.

Featured Host

Bob Phibbs, a.k.a. The Retail Doctor, is a world-renowned retail expert. He specializes in business strategy, customer service, sales and marketing. Just a few of his clients include Lego, Omega, Hunter Douglas and Caesars Palace. With more than 30 years of experience, he has appeared on ABC, Fox, MSNBC and PBS, and his work has been featured in Entrepreneur, The New York Times, The Wall Street Journal and the Los Angeles Times. A conductor, he has helped grow thousands of retail businesses in every major industry.

This daylong event, held Wednesday, January 23, will explore exciting ways to amplify your success and dramatically reshape your future. It’s also designed to get everyone in your organization thinking bigger and more strategically about how they can innovate and add value—whether they’re an owner, manager or first-time salesperson. And it’s FREE to NAMM members, so bring the entire team.

Wednesday, January 23

8:30 AM

Doors open, registration and refreshments

9:00 AM - 12:00 PM

Retail Innovation Summit

12:00 PM - 1:00 PM


1:00 PM - 4:00 PM

Retail Innovation Summit

At the Retail Innovation Summit, Phibbs will cover:


Retail constantly evolves with new technologies, platforms and demands. Understand the current state of the industry, and identify more than 30 major trends shaping customer and employee behavior—now and in the future.


Why whisper about your biggest problems and let them go unresolved? Discuss the most challenging issues at your music retail business, and get the tools and insight to solve them. Examples from within music retail will be explored and addressed.


Discover a powerful process for reshaping your future and addressing the biggest trends covered during the summit. Also, walk away with tons of retail best practices from Bob Phibbs that he’s used to help hundreds of retailers succeed and innovate.

Join this exclusive educational experience, and discover the strategies needed to adapt and lead in the new normal. Get to The 2019 NAMM Show a day early, and bring your team to future-proof your business.

How to Register

Retail Innovation Summit registration is free to NAMM retail members. Here's how to sign up:

1. If you are registered for a NAMM Show badge and have requested more information about Retail Innovation Summit on your Attendee Profile, you will receive a follow-up email to complete your registration.

2. If you are an authorized contact for a NAMM retail member company, you can log in to access badge registration and select who you'd like to attend Retail Innovation Summit. (If you need to check your contact role, visit your profile page). Once you are logged in, click on the "Registration Dashboard" button on the right-hand menu. Then, locate the name(s) on your registration list and check the box for Retail Innovation Summit. Those selected will receive a follow-up email to finalize their Retail Innovation Summit registration.

3. If you have difficulty signing up or have any questions about Retail Innovation Summit, contact NAMM at 760-438-8001, or email nammu@namm.org. If you're a NAMM exhibitor/commercial member and would like to register for Retail Innovation Summit, please email nammu@namm.org.