Marriott Makes a Commitment to Clean

Marriott recently launched their Global Cleanliness Council, featuring experts from the field of medicine and public health. From this council, more than 200 cleaning protocols were developed, with attention to each step of their guests' journeys, including:

DEEPER, MORE FREQUENT CLEANING

  • Enhancing cleaning protocols to disinfect every space, ongoing and especially during peak usage
  • Consistently and frequently disinfecting all high-touch items like elevator buttons and escalator handrails
  • Hand sanitation stations added throughout the hotel, especially in high-traffic areas

LESS CONTACT, MORE CONNECTION

  • Using mobile technology: Mobile Key, Mobile Dining, eFolio delivery and Mobile Requests via the Marriott BonvoyTM app
  • Enabling social and physical distancing practices: reducing allowable capacities in spaces, increasing distance between furniture, and managing queuing areas

YOUR SANCTUARY 

  • Deep cleaning each guest-room between stays
  • Removing nonessential high-touch items that can’t be disinfected, and providing disinfecting wipes in every guest room
  • Limit in-stay housekeeping frequency to reduce contact during each stay

NOURISHING THE ‘NEW NORMAL’

  • Replacing self-service buffets with a variety of ’grab and go’ contactless food + beverage options
  • Redesigning food + beverage station set-ups to include protective barriers; removing non-essential items