Simple Ways We Revolutionized Our Customer Experience

Mike Risko Music School is a case study in customer experience and how small changes can have a big impact. Join owners Mike and Miriam Risko as they walk you through simple ways they’ve improved their customer experience as an indie retailer — and what it means to you. They’ll share proven examples that have bolstered their sales, customer retention and brand awareness. Expect new ideas for everything from effective staffing, communication and policies to store experiences that improve loyalty and visibility. And take note: Some of these ideas will actually save you time.