Roy Fawcett

Roy Fawcett has been very successful thinking outside of the box. Unlike most retailers, Roy has not advertised his products and services in the yellow pages or in the newspaper. In fact, Roy doesn’t even have a sign outside of his store. Roy built his entire business on the recommendation of other customers. The Fawcett Piano and Organ Company located in Winchester, Ontario, Canada, has served churches and schools as well as private homes since the late 1940s. His dedication to customer service may not only be the reason why he is still in business all these years, but also may explain why so many of his customers have become close friends.