How to Design a Memorable Customer Experience

What do your customers love most about your business? Deals? Sidewalk sales? Nope. It’s you! Your greatest asset is your business’ personality, and what your customers desire more than rewards points is a community connection with you, your staff and your business. Join the owners of Five Star Guitars — Geoff Metts, Johnpaul “Jeep” Simonet and Jeremie Murfin — as they share the crafting of the Five Star Guitars business model, the messaging of marketing and events, and the ways they teach their staff to intentionally develop personal relationships with customers.