The Customer Experience Revolution

Companies like Amazon and Uber disrupted entire industries by being more convenient. Your customers now demand world-class convenience and a frictionless experience with every interaction. And here’s the good news: To be a leading music business, you don’t have to disrupt an entire industry, just your competition. In this NAMM U Breakfast Session, you’ll find out how with Shep Hyken, customer experience guru and New York Times best-selling author. Drawing from his groundbreaking new book, The Convenience Revolution, he’ll share six compelling strategies to fuel your plan to create convenience for your customers. Walk away with new ideas to revolutionize your business today.