Charles Phillips played trombone in his high-school band and continued through college. He studied music and business, and along the way played in an R&B band. He was hired at St. Louis Music in 1974 to fill orders and work in the warehouse. Over the years, he grew into other positions including customer service and was later given the task of creating the telemarketing department, which included hiring and training the staff. He developed many friends along the way as evident in this clip from his NAMM Oral History interview, where he humbly reads a list of names of those with whom he has worked over the years and wanted to thank in a formal way.
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