Oral History Information
Jim Trimper, Sr. was the president of Denton, Cottier & Daniels, a chain of piano and organ stores in the upstate New York area. The company was formed in 1827 and thus has a long history in each of the communities of their store locations and a dedication to service that Jim continuedafter joining the company. Jim’s approach to customer service was based on partnering with each person to identify their needs and to work to provide the right product for them. And he always said, if there is an issue address it right away to prove to the customer you are on their side. That approach, along with his passion for music, made Jim not only a great retailer but a wonderful mentor to those around him.