Hug Your Haters: Customer Service in the Digital Age

In our mobile, social, right-now world, consumers speak their minds like never before—in-store and online. This presents a huge opportunity to music businesses willing to embrace comments and complaints. Join Jay Baer, digital business expert, entrepreneur and marketing guru, for this eye-opening and entertaining Breakfast Session on customer service in the modern era.

He’ll reveal why customers are more vocal than ever and how to use this as an opportunity to grow your business and improve the customer experience. Baer will also share tips and strategies for turning bad news into good. Find out how to embrace this new normal, get more business and keep the customers you’ve already earned.