Colleen Merman was just eleven years old when she began helping her grandfather, Ed Cranley — then president of Willis Music — by hand-stitching music method books, likely including classics by John Thompson and Edna Mae Burnam. From an early age, Colleen was immersed in the family business, gaining hands-on experience in nearly every aspect of the operation and learning from both family members and loyal, long-term employees. Her well-rounded education included time in retail, particularly at the Florence, Kentucky location, where she developed a deep appreciation for customer se