Roy Fawcett was very successful when it came to thinking outside of the box. Unlike most retailers, Roy has not advertised his products and services in the yellow pages or in the newspaper. In fact, Roy didn't even have a sign outside of his store. Roy built his entire business on the recommendation of other customers. The Fawcett Piano and Organ Company located in Winchester, Ontario, Canada, served churches and schools as well as private homes beginning in the late 1940s. His dedication to customer service also explain why so many of his customers were his close friends.
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