Master retailers came together at the 2014 NAMM Show to share their views on what it takes to be successful in the music retail business. During this session, George Hines of George’s Mus...
They say that running multiple stores means more work for less money. That’s because this is generally true. So, in true confessions style, I’ll share some things I’ve learned and dealt w...
You’ve stocked your store with the right products. It looks fine, but you might be confusing customers and missing out on critical sales—all because of poor merchandising.
At the 2014 NAM...
In less than one minute, Tracy Leenman of Musical Innovations shares her big idea: Get involved in your local chamber of commerce. Leenman hosted a business after-hours event through her ...
When was the last time you did a mirror test to make sure your business was still alive and breathing? With the rising influence of e-commerce and economic pressures, how do you keep your...
Today's digitally armed consumers have adopted showrooming as part of the buying process. Using brick-and-mortar stores to check out products and later purchase them online is becoming mo...
Donovan Bankhead of Springfield Music shares his big idea: Use Google Apps to stay organized and improve your business. He's used this service at his music stores to do everything from sh...
Today's customer has less and less time for shopping. The vast majority consider shopping a chore—and a stressful one at that—so they place a huge premium on convenience. Is your store me...
Did you know that the simple act of communicating can make a big difference to your store’s bottom line? Communicating effectively with your employees will strengthen key relationships an...
Key management and operations strategies from "40 Tips for Music Professionals 40 and Under"—a NAMM U session presented at The NAMM Show 2013. The session was hosted by Ryan West (picture...
The NAMM Show and Summer NAMM are always fun times to see new products, meet new people and catch up with old friends. But as retailers, we need to make sure we're getting the most out of...
To attract customers, your store should be filled with cool products that customers want and need. But finding out what customers want can be daunting. Over the years, I've learned to ask...