Presented By Donovan Bankhead
In less than 2 minutes, Donovan Bankhead of Springfield Music shares his big idea: Use Google Apps to stay organized and improve your business. He's used this service at his music stores to do everything from share sales procedures with his team to organize his company's many promotional events. He adds, "They have a free program, and then you can also scale it up with a paid program if you need to."
Presented By Brad Boynton, Danny Rocks, Leslie Faltin, Whitney Brown Grisaffi
You want to improve your store's website but don't know where to start. Do you go the e-commerce route or use your site simply as a local calling card? Do you hire outside help or do it yourself? How much do you invest? This panel discussion at Summer NAMM 2013, moderated by Danny Rocks of The Company Rocks, addressed these questions. Hear from three different brick-and-mortar MI retailers who have websites that work for them.
Presented By Tracy Leenman
Many customers consider shopping a stressful chore and place a huge premium on convenience. Is your store merchandised in a way that contributes to their stress? Tracy Leenman of Musical Innovations offers 10 easy ideas to make a store more shopper-friendly, so customers feel comfortable in your showroom and can find what they need easily. The more comfortable they are, the more time and money they'll spend with you.
Presented By Colleen Billings, PHR
Did you know that the simple act of communicating can make a big difference to your store’s bottom line? Colleen Billings of Billings Piano Gallery shows how communicating effectively with your employees will strengthen key relationships and your business. Committed employees become ambassadors for your store and your relationships with customers.
Presented By CJ Averwater, Cris Behrens, Ryan West
Key management and operations strategies from "40 Tips for Music Professionals 40 and Under"—a NAMM U session presented at The NAMM Show 2013. The session was hosted by Ryan West (pictured), Cris Behrens and CJ Averwater of NAMM YP (Young Professionals). Use this as a checklist, and share it with your employees.
Presented By Donovan Bankhead
The NAMM Show and Summer NAMM are always fun times to see new products, meet new people and catch up with old friends. Still, retailers need to make sure they use their time wisely. With that in mind, Donovan Bankhead of Springfield Music shares his top 10 tips for getting the most out of every show.
Presented By Donovan Bankhead
The NAMM Show and Summer NAMM are always fun times to see new products, meet new people and catch up with old friends. Still, retailers need to make sure they use their time wisely. With that in mind, Donovan Bankhead of Springfield Music shares his top 10 tips for getting the most out of every show.
Presented By Leslie Faltin
To attract customers, your store should be filled with cool products that customers want and need. But finding out what customers want can be daunting. Leslie Faltin of Instrumental Music Center explores three questions to ask yourself before committing to a purchase order.
Presented By Donovan Bankhead
Do you find yourself saying, "I have too many things to do to worry about being productive"? The good news is managing your time is easier than you think. A few simple online tools will help you stay on track. Donovan Bankhead of Springfield Music reveals how such tools as Gmail, Boomerang, Google Calendar and Google Drive can change your day-to-day experience—and impact your bottom line.
Does your company handle purchasing as a team? Are the voices of your sales and support staff heard before you place purchase orders? Obviously, a purchasing director or manager needs to make final calls on buying decisions, but the more you can get your associates involved in what they're going to sell, the more they'll be motivated to sell it.

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