If we can find new, personal ways to bring the in-store experience into customers’ homes, we can look forward to building upon last year’s successes and creating a bright future for our c...
Contactless payments are a digital payment that uses the technology and security of a mobile device to securely communicate the customer’s payment information to a merchant without making...
At The 2020 NAMM Show, Gayle Beacock of Beacock Music led a fast-moving panel of music retail stars who weighed in on how they’ve found new business-growth opportunities in school music a...
How do you navigate reopening your music retail business in the time of COVID-19? Following up on his popular NAMM U webinar, Bob Phibbs (aka, The Retail Doctor) returned for an online se...
In this NAMM U session, Will Mason of Mason Music covers four simple but incredibly effective techniques that will help you better train and empower your team to run the business for you....
Robert Christie, president of A & G Central Music, took home NAMM’s Dealer of the Year Award in 2017, in large part because of how he’s built the retailer into an indie school music p...
How do you create and retain great employees? How do you keep them consistently performing at their very best? It starts with your company culture, and more than ever before, it’s critica...
At 2019 Summer NAMM, customer service expert Shep Hyken hosted a popular NAMM U Breakfast Session, “The Customer Experience Revolution.” After the session, he received several common ques...
For brick-and-mortar retailers, foot traffic is everything. But buying habits have changed, and the same reasons people used to come in your store could now be working against you. What’s...
We all have slow weeks (and months) from time to time, but sitting back and hoping things get better is not a viable plan. Here, industry veterans Bob Popyk, Music Trades Magazine columni...
We live in an age of disruption. Every week, it seems there’s a new strategy, technology or social media that’s a “must use” or game-changer for your music retail business or brand. But t...
