Presented By Frank Pampenella
Want to make your school music rental business more efficient, and ultimately find new ways to add to the bottom line? During this NAMM U session, Frank Pampenella of PM Music Center shares six ideas that he’s used to improve cash flow, operations and customer service in his successful rental program.
Presented By Will Mason
Mason Music’s website has been the centerpiece of its marketing strategy. The site has generated numerous leads for the business, helping grow its lesson program to 650 students per week. At 2016 Summer NAMM, owner Will Mason encouraged retailers to do four things to ensure an effective website that engages customers and generates sales. Here are his best practices.
Presented By Liz Reisman
We all want our sales staff to perform like a finely tuned team of superstars. The hard part is motivating them so they produce consistent results. Here, Liz Reisman of Creative Music Center shares her system for conveying expectations to employees and getting them working together as a team. Walk away with five sure-fire ways to be the Coach K of your retail sales staff.
Presented By Tracy Leenman
How many of you want satisfied customers? At the 2016 NAMM Show, Tracy Leenman of Musical Innovations challenged music retailers to go a step further. She shared the best practices that have helped make her store NAMM’s 2015 Dealer of the Year and the Top 100 Award winner for Best Customer Service.
Presented By Mike Ross
Is your store’s website working for you? Want practical tips to take your online presence to the next level? Here, Mike Ross of Sweetwater Sound offers seven simple ideas you can use to improve your website right away. Find out how to give your website an upgrade, straight from a retail leader.
Presented By Robert Christie
In an eye-opening NAMM U session at 2015 Summer NAMM, Robert Christie of A & G Central Music revealed the many benefits of offering maintenance agreements. He covered the nuts and bolts, from putting together a maintenance agreement to possible pitfalls. Discover how maintenance agreements might help your retail business.
Presented By Robin Sassi and Kimberly Deverell
What happens when customers get behind on instrument rental payments or rental instruments aren’t returned? At 2015 Summer NAMM, Robin Sassi and Kimberly Deverell of San Diego Music Studio gave music retailers the lowdown on collections for rental instruments. Sassi and Deverell spoke frankly from 21 years of experience in business and shared valuable tips on how to avoid pitfalls, improve collections and help the bottom line.
Presented By Jared Fisher
Shipping is more important than ever to your customers and your business. In the past decade, the shipping wars between major carriers UPS and FedEx have resulted in substantial price hikes. Tariffs for ground and air shipments will keep increasing.
Presented By Bryan Van Suchtelen
Eighty-eight percent of consumers are more likely to make a purchase from an online shop if it promises free shipping. Still, several factors need to be taken into consideration when determining if offering free shipping is feasible for your retail business. Bryan Van Suchtelen of Lojistic weighs in.
Presented By Jay Baer
In our mobile, social, right-now world, consumers speak their minds like never before—in-store and online. This presents a huge opportunity to music businesses willing to embrace comments and complaints. Join Jay Baer, digital business expert, entrepreneur and marketing guru, for this eye-opening and entertaining Breakfast Session on customer service in the modern era.

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