At 2019 Summer NAMM, Robert Christie, president of A & G Central Music, shared his approach to improving a school musicbusiness in this time of rapid change and competition. Christie ...
At 2019 Summer NAMM, Marshall Music President Jimmy Edwards shared his strategies for building a successful team, drawing from his experience managing more than 300 employees and seven mu...
At 2019 Summer NAMM, customer service expert Shep Hyken hosted a popular NAMM U Breakfast Session, “The Customer Experience Revolution.” After the session, he received several common ques...
At The 2019 NAMM Show, Tim Pratt of Dietze Music revealed the dangers of getting complacent with customers—and simple fixes for this issue. Social media and online review apps, such as Ye...
At 2018 Summer NAMM, industry veterans Bob Popyk, Music Trades Magazine columnist, and Alan Friedman, a partner at Friedman, Kannenberg & Co., brought their combined wisdom, experienc...
We live in an age of disruption. Every week, it seems there’s a new strategy, technology or social media that’s a “must use” or game-changer for your music retail business or brand. But i...
At 2018 Summer NAMM, Peter Sides, president of Robert M. Sides Family Music, shared five key tips to build your online rental business. Sides remarked that his company jumped into the onl...
At The 2018 NAMM Show, Instrumental Music Center (IMC) co-owner Leslie Faltin shared her best tips for creating an outstanding customer experience. Faltin commented that her store had rec...
For music retailers, eBay presents another online selling opportunity. At the 2018 NAMM Show, Matthew Stoecker of Quinn the Eskimo shared the basics of selling on eBay and expert tips tha...
I recently attended a seminar by the U.S. Commercial Service on the upcoming General Data Protection Regulation (GDPR). This new regulation is the most comprehensive online privacy policy...
Maxwell’s House of Music is not your typical retail store. At 2017 Summer NAMM, owner Mark Maxwell shared his vision for creating a memorable store design for little cost. He advised othe...
Are others using your ideas and affecting your profits? Are you looking for ways to maximize the value of your business? Whether you’re an artist, designer, manufacturer or person involve...
