Video

MEMBERS ONLY
VIDEO
Today’s most successful music retailers and brands are creating more than transactions — they’re redefining the customer experience. In this NAMM Idea Center session from The 2026 NAMM Show, Martin Guitar CEO Thomas Ripsam and industry leaders from top companies (Sarah Yule of Orange Amplification and Dominic Wagner of Thomann) shared an inside look at how retailers and manufacturers can create immersive, authentic and emotionally resonant connections that inspire musicians and strengthen brand loyalty in the modern experience economy. The session was moderated by Mike Nelson of Martin Guitar.
NAMM U
NAMM U provides relevant and high-value educational programs for NAMM members. Free sessions at NAMM Shows—NAMM U Breakfast Sessions, the NAMM Idea Center and Retail Summits—and NAMM U Online highlight the best practices and ideas in the music products industry, helping industry professionals grow their businesses and careers. Please read this legal disclaimer about NAMM U educational programs.





